About the Role
We are looking for a passionate and experienced D365 Customer Engineer to join our team and support enterprise clients in their digital transformation journey. You will serve as a subject matter expert in Dynamics 365 CE and Power Platform, working closely with cross-functional teams to implement and optimize solutions tailored to business needs. This role requires strong communication skills in both Korean and English and offers the opportunity to work across diverse industries and technical landscapes.
Requirements
5+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement (preferably Online version)
Familiarity with Power Platform and Dynamics 365 Project Operations is a strong plus
Experience working with enterprise-level customers
Strong understanding of D365 CE implementation, operation, tuning, and troubleshooting
Microsoft SQL certification preferred
Development experience in .NET (C#) and JavaScript is advantageous
Experience working closely with Microsoft Customer Support (CSS) is beneficial
Strong problem-solving, communication, and presentation skills
Fluent in both Korean and English (spoken and written)
Ability to adapt to change and work with diverse cultures and teams
Responsibilities
- Deliver implementation, optimization, and support for Dynamics 365 modules including CE, Sales, and Customer Service
- Translate business requirements into technical specifications and execute solutions
- Troubleshoot and resolve critical customer issues in coordination with Microsoft CSS
- Present technical solutions and guide clients on complementary Microsoft products
- Act as a trusted advisor to customers, ensuring smooth software adoption and transformation
- Participate in community-building activities and technical knowledge sharing
- Provide occasional on-site support to clients as needed
Salary and Benefits
- Competitive salary based on experience
- Salary: RM17,000/Month
- Performance-based bonuses
- Career development opportunities with international project exposure
- Certification support (Microsoft, Power Platform, etc.)
- Hybrid/flexible work options available
- Annual salary review and progression planning
About the Company
This global technology company specializes in delivering cloud-based solutions, enterprise-grade applications, and IT consulting services. With expertise in Microsoft Dynamics 365, Power Platform, and Azure, they empower organizations to transform and automate their operations. Their client base spans government agencies, multinational enterprises, and mid-sized businesses across Asia, North America, and Europe.
The company fosters a growth-oriented and inclusive work culture. Team members are given access to continuous learning, technical certifications, and global project opportunities. Whether you're advancing your expertise or leading transformation efforts, this company provides the platform to thrive in the evolving digital ecosystem.