About the Role
This is a technical, customer-facing support role for an experienced endpoint management specialist with strong hands-on expertise in Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune. As SCCM/Intune Customer Engineer, you will serve as the primary Tier 2 support contact for enterprise clients — investigating and resolving endpoint management challenges, proactively improving client environments, and guiding organisations through the transition from on-premises to cloud-based device management.
This role requires both technical precision and strong communication skills. You will regularly engage with client teams at varying levels of technical depth, adjusting your communication style to suit the audience — from end users raising enrollment issues to engineers handling complex co-management configurations. If you take real ownership of customer outcomes and thrive in a fast-paced, problem-solving environment, this is the role for you.
Requirements
Technical Skills
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM) — application deployment, task sequences, SUGs, boundary groups, distribution points, and client management
Hands-on experience with Microsoft Intune — compliance policies, configuration profiles, app protection policies, Autopilot, and co-management
Experience supporting MDM environments across iOS, Android, and Windows 10/11 platforms
Familiarity with diagnostic and log analysis tools including CMTrace, Event Viewer, Intune troubleshooting blade, and MDMDiagnosticsTool
Understanding of workload transition strategies from SCCM to Intune
Soft Skills
Strong communication skills with the ability to translate complex technical topics into clear, customer-friendly language
Active listening and empathy when engaging with end users and client teams at all levels
Adaptable and composed under pressure, particularly in high-impact or time-sensitive support scenarios
Excellent time management, prioritisation, and follow-through on open requests
Strong sense of ownership and personal accountability for customer experience and outcomes
Collaborative mindset with a willingness to work cross-functionally to drive resolution
Responsibilities
◉Technical Support & Issue Resolution
- Provide Tier 2 technical support to enterprise customers for SCCM and Intune environments
- Proactively review customer environments and provide recommendations to improve endpoint management, user experience, and policy compliance
- Investigate and resolve SCCM-related requests including application deployment, task sequences, driver packages, software update groups (SUGs), boundary configuration, distribution point health, and client push installation
- Investigate and resolve Intune-related requests including device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup
◉Mobile Device Management (MDM)
- Support enrollment and management of iOS, Android, and Windows 10/11 devices via Intune
- Manage mobile app deployment through Intune — including store apps, LOB apps, and web links
- Address customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms
◉Migration & Modernisation Support
- Assist customers in transitioning workloads from SCCM to Intune, covering Windows Update for Business, endpoint security, and app deployment
- Analyse diagnostic logs and tools (CMTrace, Event Viewer, Intune troubleshooting blade, - MDMDiagnosticsTool) to identify root causes and resolve issues efficiently
- Escalate complex or high-impact issues to engineering or escalation teams where required, with clear documentation and context
◉Documentation & Collaboration
- Document support requests, investigation steps, resolutions, and established best practices accurately and consistently
- Provide clear, professional technical guidance to both customer and internal teams, tailoring communication style to the audience
- Collaborate cross-functionally with engineering and escalation teams to drive efficient resolution
Salary and Benefits
- Competitive compensation package, commensurate with experience (details confirmed during interview)
- Opportunity to work on enterprise endpoint management engagements across the region
- Continuous learning and upskilling through structured internal capability-building programmes
- Exposure to the full Microsoft technology ecosystem — Azure, M365, Intune, SCCM, and more
Inclusive, diverse, and globally connected team culture with a strong "Play Big" mindset
- Career growth within a globally operating Modernization Engineering firm with deep Microsoft alliance partnerships
About the Company
This company is a globally recognised Modernization Engineering services firm that helps enterprises unlock the power of technology and business transformation. Operating across more than 30 countries and serving Fortune 500 clients across industries including BFSI, healthcare, manufacturing, retail, and TMT, this company brings together deep Microsoft alliance expertise, proprietary modernization frameworks, and cutting-edge AI capabilities to deliver measurable, outcome-based results.
With a strong Microsoft partnership at its core — spanning Azure, Dynamics 365, Microsoft Fabric, Power Platform, and Microsoft 365 — this company is a trusted implementation and consulting partner for enterprises navigating complex cloud migrations and endpoint modernisation journeys. The engineering culture here is built on continuous learning, high performance, and a genuine "Play Big" mindset, with structured investment in talent development through a global community of technology professionals.