About the Role
This is a senior leadership role for a technically grounded, people-first manager ready to take full ownership of a multi-functional support and delivery team. As Team Manager, you will lead a group spanning systems support engineers, a change management team, a global support team, and a systems administration team — coordinating day-to-day operations while keeping a clear eye on team development, service delivery quality, and long-term performance.
This role sits at the intersection of people management, technical operations, and customer engagement. You will work closely with internal stakeholders including Management, HR, and Finance, while also serving as a key point of contact for clients on service delivery matters. If you are a self-motivated leader who can balance strategic thinking with hands-on execution — this role offers real scope and impact.
Requirements
Minimum Diploma, Advanced Diploma, or Bachelor's Degree in Computer Science, Information Technology, or an equivalent field
Minimum 2 years of experience in a related team leadership or management role within an IT environment
Strong interpersonal and communication skills — able to engage effectively with technical teams, management, and clients
Customer-oriented mindset with a proven ability to manage client relationships professionally
Confident presentation skills and the ability to prepare and deliver clear reports and updates
Strong problem-solving and analytical thinking — able to triage issues and make sound decisions under pressure
Excellent organisational and time-management skills
Self-motivated, proactive, and independent — able to take initiative without requiring constant direction
People-oriented leader who genuinely invests in the development and wellbeing of their team
Responsibilities
◉Management
- Lead and manage a cross-functional team covering systems support, change management, global support, and systems administration — fostering collaboration and professional growth
- Understand and align the team's work with the company's services, products, long-term strategy, and business objectives
- Conduct performance reviews, set individual goals, and provide continuous, constructive feedback
- Create training programmes, materials, and resources, and coordinate training sessions for the team
- Support the HR team on recruitment and replacement processes as needed
- Attend internal meetings and prepare clear, timely reports for management
- Conduct regular sync-ups with the Finance team on service contracts and updates
- Maintain, monitor, and manage company assets and devices, including decision-making on purchase requisitions and asset lifecycle
◉Operations
- Act as the primary liaison with clients on weekly and periodic service status updates and planning
- Prepare and manage the monthly on-call schedule for the Global Support team and ensure adherence
- Arrange and coordinate ad hoc on-call support as required
- Review, approve, and submit monthly on-call allowances to HR
- Prepare and compile man-day estimates for planning, project estimation, and invoicing submission for - Change Management projects
- Allocate tasks and resources effectively across the team to ensure timely project and task delivery
- Facilitate knowledge sharing and maintain accurate, up-to-date team documentation
- Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability
- Lead system integration projects using Enterprise Integration Patterns, including messaging, file transfers, and event-based workflows
- Oversee operational tasks including change requests, environment support, and server and database troubleshooting
- Plan and manage IT infrastructure projects from requirements gathering through to execution and delivery
- Collaborate with cross-functional teams to implement and optimise operational tools such as JIRA Service Management
Salary and Benefits
- Competitive monthly salary of MYR 8,000 – MYR 10,000, commensurate with experience
- Leadership role with genuine influence over team structure, operations, and culture
- Collaborative and open workplace culture that values transparency and innovation
- Clear opportunities for professional growth and career advancement
- Exposure to a broad range of enterprise technology projects across multiple industries
- Supportive environment with a team that values both performance and people
About the Company
This company is a Malaysia-based enterprise technology firm specialising in the development and support of enterprise-grade software products and services. With a portfolio spanning Business Process Automation, Low-Code Development Platforms, Enterprise Content Management, Enterprise Reporting & Analytics, and full-scale Enterprise Application Support, this company partners with organisations across industries to drive digital transformation and operational efficiency.
Headquartered in Bukit Jalil, Kuala Lumpur — with an innovation lab in Melaka — the team is known for its open, collaborative culture and a genuine commitment to building a workplace where people grow, contribute meaningfully, and enjoy their work. This is a team that takes both its technology and its people seriously.